Tihasha Rafa

Customer Support Engineer

Tihasha Rafa

Customer Support Engineer

Download CV Contact Me

About Me

Hey, there hi I'm Tihasha Rafa,  a self-motivated and passionate customer support engineer with a Bachelor's degree in Computing & Information Systems. With expertise in communication and management, I enjoy solving users problems. I am dedicated to continuous learning and delivering impactful results through teamwork and effective communication.

  • Location: Dhaka, Bangladesh
  • Languages: Bangla, English
  • Skills:
    PHP
    Laravel
    SQL
    CSS
    Bootstrap
My Services
Software Development

Design, develop, and deploy tailor-made software solutions to meet specific client requirements, ensuring scalability and performance.

Code Optimization and Debugging

Enhance code efficiency and resolve bugs to improve application performance and maintainability.

Software Maintenance and Support

Provide ongoing maintenance, updates, and technical support to ensure software remains reliable and secure.

Project Management

Plan, organize, and manage software development projects, ensuring timely delivery and alignment with client goals.

Testimonials

Hasin Hayder
Hasin Hayder
Founder at Learn With Hasin Hayder
Tihasha's ability to understand our business requirements and transform them into a robust WordPress solution exceeded our expectations. Her professionalism and timely delivery made a significant impact on our website's success.
Rabbil Hasan
Rabbil Hasan
Founder at Learn With Rabbil Hasan
Tihasha has an exceptional talent for coding and debugging complex systems. Her contribution to our team greatly improved the efficiency of our web applications. She is a dedicated and reliable professional.
Junaid Miaje
Junaid Miaje
CTO of Optimus Technologies
Working with Tihasha was a remarkable experience. Her expertise in Laravel and web application development streamlined our project, saving us both time and resources. Her attention to detail and problem-solving skills are truly commendable.
Resume
Experience
Technical Support Engineer
2024 - Present
Technical Support Engineer
Priyo Limited.

I provide customer support through Zendesk, phone calls, and live chat. I assist with onboarding, maintain compliance documentation, and guide customers on using the application while resolving technical and general issues.

Jr. Software Engineer​
2023 - 2024
Jr. Software Engineer​
Optimus Technologies

I was employed at Optimus Technologies where I was responsible for developing and maintaining web applications using the Laravel framework.

Jr. Software Engineer
2023-2023
Jr. Software Engineer
Pranon Express

Responsible for developing and maintaining
web applications using the Laravel framework.

WordPress Developer
2022-2023
WordPress Developer
Limda Host

Responsible for developing and maintaining websites using the WordPress framework while also providing customer support.

Education
2018 - 2021
Computing & Information Systems
Daffodill International University

Graduated with a GPA of 3.59, specializing in software development and information system

2014 - 2016
Higher Secondary Certificate
H.S.C College, Magura

Completed in the Science background, with a strong focus on mathematics, physics, and chemistry.

2012 - 2014
Secondary School Certificate
Shuvechchha Preparatory School, Magura

Achieved SSC in the Science stream with a strong focus on core science subjects.

Programming Skills
  • Zendesk Application
    90%
  • Laravel
    75%
  • PHP
    85%
  • JavaScript
    70%
  • Database
    75%
Platforms
  • Zendesk
    90%
  • Visual Studio
    90%
  • Github
    75%
  • Code Blocks
    85%
  • Google Colab
    95%
  • MicroSoft Office
    95%
Knowledge
  • Communication and collaboration
  • Support Management
  • Customer Service Software
  • Email Management
  • Web design and development
  • Data structures and algorithms
  • SQL and database technologies
  • Project management and development
  • Git and GitHub
  • Linux and Windows management
Get in Touch