Tihasha Rafa

Customer Support Engineer

About Me

Hey, there I'm Tihasha Rafa, a self-motivated and passionate customer support engineer with a Bachelor's degree in Computing & Information Systems. With expertise in communication and management, I enjoy solving users problems. I am dedicated to continuous learning and delivering impactful results through teamwork and effective communication.

Location: Dhaka, Bangladesh

Languages: Bangla, English

Skills:

PHP

Laravel

SQL

CSS

Bootstrap

My Services

Software Development

Design, develop, and deploy tailor-made software solutions to meet specific client requirements, ensuring scalability and performance.

Code Optimization and Debugging

Enhance code efficiency and resolve bugs to improve application performance and maintainability.

Software Maintenance and Support

Provide ongoing maintenance, updates, and technical support to ensure software remains reliable and secure.

Project Management

Plan, organize, and manage software development projects, ensuring timely delivery and alignment with client goals.

Testimonials

Hasin Hayder

Founder at Learn With Hasin Hayder

Tihasha's ability to understand our business requirements and transform them into a robust WordPress solution exceeded our expectations. Her professionalism and timely delivery made a significant impact on our website's success.

Rabbil Hasan

Founder at Learn With Rabbil Hasan

Tihasha has an exceptional talent for coding and debugging complex systems. Her contribution to our team greatly improved the efficiency of our web applications. She is a dedicated and reliable professional.

Junaid Miaje

CTO of Optimus Technologies

Working with Tihasha was a remarkable experience. Her expertise in Laravel and web application development streamlined our project, saving us both time and resources. Her attention to detail and problem-solving skills are truly commendable.

Resume

Experience

2024 - Present

Technical Support Engineer

Priyo Limited.

I provide customer support through Zendesk, phone calls, and live chat. I assist with onboarding, maintain compliance documentation, and guide customers on using the application while resolving technical and general issues.

2022 - 2024

Customer support Representative

Limda Host

Provided customer support via ticketing systems and live chat, resolving hosting, domain, and website-related issues.
Assisted clients with WordPress, hosting control panels, email setup, and basic troubleshooting.
Maintained clear and professional communication to ensure timely issue resolution and customer satisfaction.

2021-2022

Jr. Software Engineer

Optimus Technologies

Developed and maintained web applications using PHP, Laravel, and MySQL, focusing on performance, usability, and system reliability
Assisted in implementing new features, troubleshooting issues, and improving application efficiency to enhance user experience
Collaborated with development teams to follow best practices and deliver secure, scalable, and user-centered digital solutions

Education

2018 - 2021

Computing & Information Systems

Daffodill International University

Graduated with a GPA of 3.59, specializing in software development and information system

2014 - 2016

Higher Secondary Certificate

H.S.C College, Magura

Completed in the Science background, with a strong focus on mathematics, physics, and chemistry.

2012 - 2014

Secondary School Certificate

Shuvechchha Preparatory School, Magura

Achieved SSC in the Science stream with a strong focus on core science subjects.

Programming Skills

Zendesk

90%
Laravel

75%
PHP

85%
JavaScript

70%
Database

75%

Platforms

Zendesk

90%
Crisp

95%
MicroSoft Office

95%
Visual Studio

90%
Github

75%

Knowledge

Communication and collaboration
Support Management
Customer Service Software
Email Management
Web design and development
Data structures and algorithms
SQL and database technologies
Project management and development
Git and GitHub
Linux and Windows management

Get in Touch